If the internet connection degrades during the call, Skype may turn off one or more video streams in group calls. Make sure you have a strong WiFi signal, or if possible, use a wired connection. Here's a few other things that might affect your call quality: If you are having a bad connection, you may receive a notification saying Poor network connection. We're always improving call quality, so for best performance, make sure that you and the person you're calling meet the minimum system requirements for Skype and are using the latest version of Skype.Ĭheck your computer and internet connection.Ī bad connection can cause dropped calls, blocky or frozen video, and poor sound. Make sure you meet the minimum system requirements and are using the latest version of Skype. The site will tell you if there are any reported issues. You will also see the Call Quality indicator when there is an issue. A poor internet connection can cause dropped calls, delays, and poor-quality audio and video. You can manage your subscription by going to your Apple ID account settings and choosing the auto-renewal option or turning it off any time after your purchase.Having problems with the quality of your Skype call? Your internet connection – or your friend’s – is the most likely culprit. Your subscription will be renewed automatically unless auto-renewal has been turned off at least 24 hours before the end of the current period of subscription. Your account will be charged for Skype subscription renewal within 24 hours prior to the end of the current period. Skype Credit and Subscriptions purchased from the Skype app will be charged to your iTunes account once the purchase has been confirmed. To make an in-app purchase, open the app, go to the Call tab and tap on the Skype to Phone banner. Subscriptions begin at USD 2.99 a month for US and can vary by destination. If you call specific destinations, save even more with monthly subscriptions. Skype subscriptions are monthly calling plans that let you make unlimited, or fixed-minute calls to landlines (and mobiles where applicable). ![]() Reach non-Skype users or contacts who are not online by choosing Skype Credit or Skype subscriptions.Ĭhoose Skype Credit as a pay-as-you-go option to call and SMS. We recommend using an unlimited data plan or WiFi connection.Ĭall landline and mobile phone numbers and send SMS messages anywhere in the world at affordable prices using Skype.
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